Terms of Service (EN)

Welcome to Éclat Gems. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read carefully.

1. General Conditions

• Our products are sold exclusively through our official website.

• Prices and availability may change at any time without prior notice.

• We reserve the right to refuse service to anyone for any reason, especially in cases of fraud or abuse.

2. Orders & Payments

• All orders are subject to acceptance and availability.

• Payments are processed securely through our authorized providers. We do not store financial information.

• Local import duties, taxes, or customs fees may apply depending on the destination country and are included in the purchase.

3. Shipping & Delivery

• We ship worldwide. Delivery times vary depending on the destination and customs clearance.

• Estimated delivery: 3 to 20 business days.

• We are not responsible for delays caused by customs, strikes, natural events, or courier issues.

4. Returns & Exchanges

• We offer lifetime warranty against manufacturing defects (normal wear and tear not included).

• Customers may request a refund within 30 days of delivery if the item is unused and in original condition.

• Full costs are refunded, including shipping and taxes.

• See our Return & Exchange Policy for detailed instructions.

5. Intellectual Property

• All content on our site (images, text, logos, designs) belongs to Éclat Gems.

• Reproduction, distribution, or use without authorization is prohibited.

6. Limitation of Liability

• Éclat Gems is not responsible for damages arising from misuse of products or incorrect handling.

• We are not liable for delays or issues caused by third parties (e.g., customs, couriers).

7. Changes to Terms

• We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on this page.

8. Contact

For questions about these Terms of Service, contact us at: contact@eclatgemsstore.com